The James Cook University Hospital

The Surgeon and Anaesthetist were excellent and their care and expertise I fully believe resulted in my rapid recovery. Whilst on the ward all the staff were courteous and kind and I was well looked after.

The Hospital and the surgery team were great.

Seen in a timely manner All appointments great service

I felt very comfortable with the care and cleanliness Staff very efficient

I was happy with all aspects of my care

Prompt and efficient appointments.Friendly, knowledgeable staff.Pleasant ward/surroundings.

I realize in some ways this is trivial, but the car parking is a disaster and needs sorting out. We have found major problems with elderly visitors. I feel this swamps many medical issues.

Ward 1 - I had cause to visit my elderly father outside of visiting times, they left him buzzing for help on the toilet for nearly half an hour ! They only went to him because I was going to a member of staff one by one asking them to go help him, he could have fallen. In 6 days he’d not been dressed not had a shave, I doubt he’d even had a wash given his wash bag was un touched. They were going to discharge him into an ambulance in a hospital gown and pair of nappy pants - shame on this ward for not treating the elderly with respect and dignity.

I was seen as an outpatient by Mr Banerjee ENT surgeon and Lisa Kennedy audiologist for a hearing assessment with a view to proceeding cochlear implant surgery if suitable/ meeting criteria. Both Mr Banerjee and Lisa took the time to listen to me and explained the results of my hearing tests in detail. This was the first time I have felt that clinicians understood the degree of difficulty I have been experiencing with listening and communication due to my sensory neural hearing loss. I was given the opportunity to ask questions and clarify anything I hadn’t understood. Both clinicians were deaf aware and communication was good. I would highly recommend.

I felt valued and part of the conversation. So rare