City Care Centre (Lincs)

The staff are not confident and do not like people going out. Once sent there one never leaves. It is Kafkaesque and not in the slightest good. The staff do not deal with complaints and call well people sick. Apparently this is common with people sent to mental health detention centres and if you say you are well people will say you are mad. They cannot do anything about madness and will not have reviews printed about them which means nothing good is said about them. Most of the patients have munchausens and stockholm syndrome and it just isn't recognised. They also do not deal with complaints and threaten people who complain with violence. Also they are violent to perfectly quiet people and people can't win if they are quiet they are mad if they make a noise they are mad. They also are anti equal opportunities and lie like mad. No one cares about them or me.

The doctors and staff were great I felt ill my family wwere worried and the doctors and staff kept us informed I was moved to ward oneafter one set of tests seen by a consultant and released later that day the tests and pain relief I needed were given appropriatly and efficiently

Over the last couple of years i have gone from not needing any medical care to being totally reliant on the services provided by the staff of Ward 4 and the Renal Unit. The staff in both areas are superb, and although i've received care from other hospitals and wards in JCUH (5 and 27 - both very good providers of care) - Ward 4 / Renal Unit staff are unbeatable. Nothing is too much trouble for them and you are treated more as a friend than a patient by many of the staff. The ward is extremely clean and i've encountered no issues during my many stays.

I was an inpatient for 5 weeks and I found the staff very competent in most things although they were very busy at times which led to a few things being either late or overlooked. The skill mix was good but I think if all the sisters took a more active part in caring for patients then the ward would run much smoother. The team of doctors were excellent, my consultant Mr McVie and his registrar Rebecca give excellent care both on the ward and in the Trauma Outpatients Department.

My dad was seen in eye casualty. The staff were extremely polite and attentive and they were very professional. He was seen promptly and we were advised as to roughly how long the wait would be to see a Dr. When the doctor arrived he was very nice and reassuring and made my dad feel more at ease. If I had one criticism it's that there is only one sign up in the waiting room advising patients to knock and wait. I think it would be more helpful if there were another sign up at the other end of the waiting room, as a lot of patients including us missed it when we first sat down.

The nursing staff showed great compassion and empathy whilst always remaining professional. Like wise the medical staff inspired great confidence.

MINE IS A LONG STORY AND WARD 26 WAS THE FINAL WARD I WAS ON DURING MY 7 WEEK STAY AT JAMES COOK HOSPITAL LAST APRIL/MAY. I SUFFERED A BRAIN ANEURYSM AND WAS AIR LIFTED TO JCUH ON 5TH APRIL 2012 FROM MY HOME IN PICKERING NORTH YORKS. I WAS UNCONSCIOUS AND SO DO NOT RECALL ANYTHING OF THE FIRST TWO WEEKS OF MY CARE BUT I KNOW THAT WHEN I FIRST CAME ROUND FROM BEING IN AN INDUCED COMA I WAS IN THE HIGH DEPENDANCY UNIT. I SUFFERED COMPLICATIONS (CHEST INFECTION AND MENINGITUS) WHICH I CANNOT RECALL BUT HAVE BEEN TOLD ABOUT BY MY FAMILY/DOCTORS. THE CARE PROVIDED WAS IMPECCABLE ACCORDING TO MY FAMILY/CLOSE FRIENDS WHO WERE VISITING REGULARLY. THE LATTER PART OF MY STAY IN HDU BRINGS BACK FOND MEMORIES OF LOVELY STAFF, IN PARTICULAR A LADY CALLED NAZ WHO MANAGED TO MAKE ME SMILE AND CHUCKLE EVEN AFTER THE TRAUMA I HAD ENDURED! AFTER A FEW WEEKS IN HDU I WAS WELL ENOUGH TO BE MOVED TO NEURO REHAB. AGAIN THE CARE WAS IMPECCABLE AND EVEN THOUGH I WAS IN HOSPITAL AND BEARING IN MIND I HAD A 10 YEAR OLD DAUGHTER AT HOME (SHE STAYED WITH MY MUM THROUGHOUT MY HOSPITAL STAY AND THEY BOTH VISITED ME DAILY) AND A DOG AT HOME WHO I MISSED SO MUCH I ACTUALLY MADE FRIENDS ON THE WARD AND WE HAD A GOOD NATTER AND A LAUGH WITH THE STAFF. THE WARD WAS CLEAN, THE FOOD WAS GOOD AND AS I SUFFER FROM A WHEAT INTOLERENCE THE WARD STAFF MADE ARRANGEMENTS WITH THE KITCHEN EVERY DAY TO PROVIDE ME WITH MEALS THAT WERE WHEAT FREE! BLESS THEM! THE CONSULTANT, DOCTOR ANWAH CAME ROUND VISITING US ALL ON A WEEKLY BASIS AND I HAVE HAD FOLLOW UP APPOINTMENS WITH HIM SINCE BUT HAVE NOW BEEN DISCHARGED FROM HIS CARE. I DID SAY TO HIM AT MY LAST APPOINTMENT THAT I HAVE FOND MEMORIES OF WARD 26 AND HE SAID THAT MOST PEOPLE WHO SPENT TIME ON THE WARD REPORT SIMILARLY TO HIM. I CAN HONESTLY SAY THAT JAMES COOK HOSPITAL IS A TRULY AMAZING PLACE AND IS RUN BY FANTASTIC, FRIENDLY, VERY SKILLED PEOPLE. I WOULD RECOMMEND ANYONE TO CHOOSE TO BE CARED FOR THERE OR HAVE THEIR LOVED ONES CARED FOR THERE IF THEY HAVE A CHOICE.

Northallerton is a really nice and peaceful place. I hope that when I'm old and grey, I will spend my dying days there and be looked after by the nice and caring staff.

All in all, it's not a bad place to be treated in comparision to other places in the UK I have been visiting other people. However, once in the patient's seat - it's difficult to really argue back and control how your treated. It may be better to try and add practical solutions to getting better as well eg. visit the library more or listen to relaxation tapes.

I was sectioned 9 years ago and spent approx 6 weeks in the mental health ward in Friaridge Northallerton Hospital. I was very nervous as I had not been for a hospital stay before and I was in a pscotic state, so I was very nervous and paranoid of hospital. However the nurses and doctors soon put me at ease and the right medication to try and deal with my scizophrenia. Thank goodness I was sectioned and went to hosptial I don;t like to think what would have happened if I hadn;'t been treated. I was going downhill quickly and lost loads of weight, wasn;t eating and washing or looking after myself.. I'm so glad the nurses and doctors looked after me excellently. Thank you.